Survey: How to ensure good end-user experience while being challenged by new IT initiatives (cloud, collaboration) and budget constraints
2015 Benchmark Report on Application & Network Management
The ability to quantify application performance and users’ quality of experience (QoE) has never been more important: this is what 120 IT decision makers told us following a broad survey in the Benelux and Nordics regions.
In this survey, companies expect that new IT initiatives in the area of cloud and collaboration will strongly contribute to cost reduction, an increase in productivity and agility. However, these changes also bring new challenges with them. The dependency on the network will increase and user experience will determine its success.
The benchmark shows that measuring and acting on user experience is not yet a permanent component of IT governance, despite a definite need for it. Moreover, current supporting tools often cover only the technical part of the whole chain of application delivery. This prevents a comprehensive insight into application performance.